Refund policy

We do not accept any return or exchange of merchandise. However if at the time of delivery the Merchandise is damaged or defective, or the purchaser receives a wrong product, we will then accept a return or exchange the Merchandise in accordance with this provision. The purchaser shall contact us within 3 days of the receipt of Merchandise by sending an e-mail with entry confirmation number to info@hrsnewyork.com Following receipt of   e-mail we will begin return or exchange procedure. In the event a merchandise exchange is possible, HRS will be responsible for the return shipping costs and re-shipping costs of the appropriate merchandise. However, if merchandise exchange is not possible, a full refund of payment will be made. Please be aware that if the purchaser does not contact HRS within 3 days of the receipt of merchandise, a return or exchange will not be considered.